PAYMENT AND INVOICES
BUSINESS MOBILE COMPANY
What are the benefits of using Flow Business Internet?
The benefits of using Flow Business Internet are:
-Enterprise-quality, high-speed Internet connectivity
-Robust network with an Annual Service up-time of 99,8%
-Static IP-address(es) optional
-24/7 Enterprise Priority Support & response guarantee within 4 hours
-Online access to your invoice
-A team of certified engineers ensuring you’re up & running online from the 1st day
What speeds can I get with Flow Business Internet?
Business Internet speeds are available up to 1 Gbps. Please note that the delivery of the desired bandwidth is subject to the location of the business premise(s)
I have an automated payment at my bank, yet the payments are not being settled against my Flow Business invoices.
Please follow the three steps below to ensure your payments can be correctly processed.
1. Verify with your bank if the payments are transferred to the correct bank account number(s) mentioned on your invoice.
2. If you have more than one account, make one payment per account (no bulk payment). Please use a new payment template for each account number for online banking. In case of a high number of account numbers, one large payment can be made. However, the following requirements need to be met: The payment is made at least ten business days before the invoice due date; The proof of payment accompanied by a payment specification (list of amounts and account numbers) should be e-mailed to Accounting@uts.cw on the same date as the payment took place.
3. Always use only your account number as a reference number when making invoice payments, especially when you are using a payment template. Please do not add any other numbers, text, or symbols. You can find your account number at the top right of your invoice. Fill it out in the field named “Customer number at beneficiary” on your payment template.
How can I receive my invoices through e-mail?
You must sign up for miFlow to view your invoices online and to receive them via email. Signing up is easy. Just click here (https://miflow.cw/login), create an account, and select the miKuenta window.
Why am I being charged ANG 8 on my invoices?
If you still receive your invoices through the conventional postal office, an additional ANG 8 will be charged to your account. If you don’t want to pay for the additional invoice charge, you can sign up for miFlow, select miKuenta, and you will receive your invoices through e-mail free of charge.
How can I check my account invoice(s) or usage details of my account(s)?
How can I check the outstanding balance of my account(s)?
My mobile device does not work, what can I do?
Smartphone devices purchased at Flow Business have a 1-year standard manufacturer warranty included, and are serviced by a third party. This limited warranty is not transferable and temporary replacement is not included. Smartphone devices are generally considered to be defective and covered under the manufacturer warranty if the handset has stopped working /properly functioning due to “no fault of the user”. In this case, the customer should visit our Helpdesk at Brievengat open from Monday to Friday from 8:00 to 19:45 during weekdays and on Saturday from 10:00 to 17:45 with the following items: 1. The mobile device, including the original box, and 2. the Flow Business warranty letter/ delivery receipt of the device. The Flow Business helpdesk will determine if the issue is based on the Flow Business service or the device itself. In case of a device issue and the device is still under warranty, the customer will be referred to the Authorized Service Center. The following warranty conditions are applicable: The mobile device is under a manufacturer's warranty of 12 months from the date the device was received. Device warranties are not transferable from one customer to another. The warranty covers manufacturing defects only and does not cover the following: A device that has an expired warranty term. Products with removed or altered serial numbers. Products with modifications from un-Authorized Service Centers. Products with damage caused by inadequate and/or incorrect use (based on the service manual) or with exterior damage (dents, cosmetic damage, scratches, water damage, and food inside the unit.) Products with damage caused by installation, repair, or reinstallation from un-Authorized Service Centers. Products with damage due to transportation by the customer. Products with damage caused by loss or accidents such as fires, power/voltage fluctuations, vandalism, water, sand, insects, or other foreign substance. Products with damage caused by natural calamities such as earthquakes, hurricanes, flooding, electrical storms, etc. Low brightness on screen due to normal aging in the screen tube, lamp, or burnt images. Data back-up or problems caused by software installed or downloaded after purchase. Accessories: batteries, chargers, USB Cable, and Headset. A defective device under warranty will be either repaired or replaced, at no charge, in case the product proves to be defective as a result of improper material or workmanship (manufacturing defects). Replacement of the device during the warranty period is not mandatory during the repair of the issue, as the manufacturer decides if replacement of the device is required to solve the indicated issue. The Authorized Service Center needs 24- 48 hours to diagnose the issue of the device. After the indicated time, the Authorized Service Center can initiate the repair process that is required. Repair time is dependent on the issue; the Authorized Service Center will indicate the period required for the repair. During the repair period, the customer can be eligible to receive a “temporary device”, depending on the availability. The temporary device may not always be equal in model or features to the device being repaired. The customer should maintain a separate backup of the content of its storage media, remove all personal information that should be protected, and disable all security passwords before submitting the device for warranty service at the Authorized Service Center. This includes disabling “Find my iPhone / iCloud “or any similar application where the customer credentials are required. The Authorized Service Center will not be responsible for the loss of data during the repair process. Following warranty service, the device or a replacement device will be returned to the customer with the configuration reset to factory settings. The customer will be responsible for reinstalling all other software programs, data, and information. Recovery and reinstallation of other software programs, data, and information are not covered under this warranty.
I have a data plan or a bundle with data, but I cannot use my data.
Please check if your APN settings on your device are correct. APN should be ‘Premium’.
Why has my Business Mobile Company account been disconnected?
If your payments are not received by Flow Business by the due date of your invoice, your service will be disconnected. Reconnection of the service is only possible after the outstanding amount has been paid in full. In this case, the reconnection fee, as indicated in our Service Agreement for Mobile Voice and Data Products & Services, is applicable and will be added to your next invoice. In order to avoid disconnection of your Business Mobile Company service, we would like to remind you to always pay your invoices before the payment due date mentioned on your invoice. 5-10 Business Mobile Company subscribers: ANG 200 11 – 50 Business Mobile Company subscribers: ANG 500 More than 50 Business Mobile Company subscribers: ANG 700.
Can I make changes to my Business Mobile Company bundle during the contract period?
By entering the Business Mobile Company contract, the company will become the account holder and owner of the numbers and the SIM cards with accompanying mobile numbers that are subscribed under that Business Mobile Company contract. Based on this, only the contact person of the Business Mobile Company contract can request changes to be made to any number in that particular Business Mobile Company contract.
Why am I being charged a Reconnection fee on my Business Mobile Company account?
A reconnection fee is applicable if such is the case that your payments are not received by Flow Business by the due date of your invoice. In this case, your service will be disconnected. Reconnection of the service is only possible after the outstanding amount has been paid in full. In this case, the reconnection fee, as indicated in our Service Agreement for Mobile Voice and Data Products & Services, is applicable and will be added to your next invoice. In order to avoid disconnection of your Business Mobile Company service, we would like to remind you to always pay your invoices before the payment due date mentioned on your invoice. The reconnection fees for Business Mobile Company accounts are as follows:5-10 Business Mobile Company subscribers: ANG 200 11 – 50 Business Mobile Company subscribers: ANG 500 More than 50 Business Mobile Company subscribers: ANG 700.
I have a Business Mobile Company Bundle with Data, but I cannot use my data.
Please check if your APN settings on your device are correct. APN should be ‘Premium’.
What is the minimum amount of subscribers I must have to be eligible?
To apply for a Business Mobile Company, a minimum 5 subscribers is needed.
As a Business Mobile Company user, can I add data to my Business Mobile Company Bundle when I run out of data before the end of the month?
As a Business Mobile Company user you can add additional data through DataSnacks while waiting for your new monthly grants on the 1st of the month. See our DataSnacks section for more info on DataSnacks bundles.
As a Business Mobile Company user, how can I check the balances of my Business Mobile Company bundle?
Business Mobile Company users can check their balances by sending CHCO INFO via SMS to phone number 3434. If you still have CHCO3.0 you can check your DataSnack balance through CHCO VAL via SMS to phone number 3434.
What are the benefits of a Business Mobile Company?
As a subscriber, Business Mobile Company offers you the following benefits: Unlimited calling Full control of costs with unlimited calling to Business Mobile limited or unlimited calling to other local destinations and popular international destinations depending on the selected bundle Unlimited SMS to the world Enjoy sending SMS to all your contacts around the world High-speed data bundles Latest smartphones Extensive range of the latest smartphones to make the best use of these services Flexibility. The flexibility to choose the right data bundle for each co-worker.