Benefits of using eSIMs include:
-
Enjoy the flexibility of having two numbers active on the same phone, at the
same time, simply by using both an eSIM and a physical SIM. -
No chance of losing your eSIM because it's built into your phone and can
easily be reactivated by scanning the QR code. -
A simpler device setup without the need to insert or replace your SIM card.
-
Family & friends can stay connected when visiting Curaçao by adding an eSIM.
-
There is no need to switch between two SIM cards or devices.
-
Even if you’re with another local network provider, eSIM gives you the freedom
and ease to add a second number from the Flow network.
Current eSIM supporting devices:
Apple iPhones
iPhone 14, 14 Pro, 14 Pro Max, 14 Plus.
iPhone 13, 13 Mini, 13 Pro, 13 Pro SOMAX2DY2.
iPhone 12,12 Pro, 12 Pro Max, 12 Mini.
iPhone SE (2020).
iPhone 11, 11 Pro, 11 Pro Max.
iPhone XS, XS Max.
D10iPhone XR.
Samsung phones
Galaxy S22, S22+ and S22 Ultra.
Galaxy S21+ 5G, S21.
Galaxy S20, S20+.
Galaxy Note 20, Note 20+.
Google phones
Coming soonPixel 4, 4XL, 4a, 4a 5G.
Pixel 3, 3XL, 3a.
Pixel 2.
Other devices
Coming soonOppo Find X3 Pro.
Motorola Razr 2019.
Microsoft Surface Duo.
Huawei P40 and P40 Pro.
Nuu Mobile X5.
What is an eSIM?
An eSIM is a digital/virtual SIM that allows activation of your service using a QR code rather than inserting a physical chip.
Can I use an eSIM and a regular SIM simultaneously on my device?
Yes, you may add an eSIM profile with its own number to a device that has an existing service, number and a physical SIM. This allows you to receive calls and messages for both numbers and select which plan you want to use to call, send text messages, or use data. Please note that if you are currently on a call on one sim, any calls to your other SIM will be directed to voicemail or busy signal.
How can I request for an eSIM?
You have three ways to request an eSIM:
1. You can click on the "Contact us" button on this page to fill out a form requesting the service.
2. You can contact your Sales Associate or Account Manager directly to ask for it.
3. You can visit our Flow Business store during working hours.
How is an eSIM provisioned?
A Flow representative will provision your SIM with the assigned service number and Flow plan just as with a physical SIM.
How will my eSIM be delivered to me?
All eSIMs will be provisioned by a Flow representative and a QR code will be sent to you via an email with simple instructions on how to scan and activate your profile.
Will eSIMs be available to all customers?
Yes, eSIMs will be available to all mobile prepaid or postpaid customers if they have an eSIM-enabled device that does not have a carrier lock from another operator.
Will eSIMs work on any device?
No, not all devices are eSIM enabled. However, Flow is working with manufacturers to ensure the devices that we sell support eSIM.
Can I have multiple eSIM profiles with one service number?
Not currently. Each eSIM will be provisioned with a number.
Can I switch my existing number to an eSIM?
Yes, you can change from a physical SIM to an eSIM with a Flow representative.
