Manufacturer Repair Conditions

1. The mobile device is under a manufacturer's warranty of 12 months from the date the device was received by the customer/end-user.
2. Device warranties are not transferable from one customer to another.
3. This warranty covers manufacturing defects only and does not cover the following:
   • A device that has an expired warranty term.
   • Products with removed or altered serial number.
   • Products with modifications from un-Authorized Service Centers.
   • Products with damage caused by inadequate and/or incorrect use (based on the service manual) or with exterior damage (dents, cosmetic damage, scratches, water damage, or food inside the unit).
   • Products with damage caused by installation, repair, or reinstallation from unauthorized Service Centers.
   • Products with damage due to transportation by the customer.
   • Products with damage caused by loss or accidents such as fires, power/voltage fluctuations, vandalism, water, sand, insects, or other foreign substance.
   • Products with damage caused by natural calamities such as earthquakes, hurricanes, flooding, electrical storms, etc.
   • Low brightness on the screen due to normal aging in the screen tube, lamp, or burnt images.
   • Data back-up or problems caused by software installed or downloaded after purchase, effected by third-party software installation.
   • Accessories: batteries, chargers, USB Cable, and Headset.
4. A defective device under warranty will be either repaired or replaced at no charge (the decision on repair/replacement will be made by the manufacturer's agent on a per-case basis) in case the product proves to be defective as a result of improper material or workmanship (manufacturing defects).
5. Replacement of the device during the warranty period is not mandatory during the repair of the issue, as the manufacturer's agent decides if replacement of the device is required to solve the indicated issue.
6. The Authorized Service Center needs 24- 48 hours to diagnose the issue of the device. After the indicated time, the Authorized Service Center can initiate the repair process that is required.
7. Repair time is dependent on the issue; the Authorized Service Center will indicate the period required for the repair.
8. Customer should maintain a separate backup of the content of its storage media, remove all personal information that should be protected, and disable all security passwords before submitting the device for warranty service at the Authorized Service Center. This includes disabling "Find my iPhone / iCloud "or any similar application where the customer credentials are required.
9. Not the Authorized Service Center, and neither Flow will be responsible for loss of data (from the device) during the repair process.
10. Following warranty service, the device or a replacement device will be returned to the customer with the configuration reset to factory settings. The customer will be responsible for reinstalling all other software programs, data, and information. Recovery and reinstallation of other software programs, data, and information are not covered under this warranty.