FREQUENTLY ASKED QUESTIONS
Internet - As a business, why should I choose this service when I can simply buy the consumer broadband and get great speeds and price?
Flow Business Broadband delivers better value for your money and you also receive small business support to respond quickly to any issues that may arise.
Which broadband plan is right for my business?
It depends on your specific business needs. Get in touch with us so we can provide the best options to support you and your business.
New case type: General Inquiries
This broader option helps you with requirements that don't fall under one of our specific categories.
Fully redesign tickets page
Now you can check, filter, and export all your tickets. You are able to see all their details, so you're always aware of their status.
Write comments on your cases
By adding comments to your cases, agents can review and respond to them directly. Additionally, you have access to the whole history of comments and responses in your case in one place.
Attach files to your cases
Attach files to existing cases whenever you need to. You can also download all the files agents share with you.
New post-chat survey
Your feedback is crucial to continue improving our portal. Let us know your thoughts and suggestions on the survey!
Ready to activate your eCare account?
Sign-up on our eCare portal to self-manage your accounts and services. Enjoy the simplicity of doing more online:
- Manage your services
- Pay your bills
- Set-up automatic payments
- Create support requests
