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WHAT'S NEW IN THE ECARE PORTAL

The eCare portal is the self-management platform from C&W Business that allows you to control your services in one simple, easy-to-use online hub. Check out the new features we've launched to improve your experience.

New case type: General Inquiries

New case type: General Inquiries

This broader option helps you with requirements that don't fall under one of our specific categories.

Fully redesign tickets page

Now you can check, filter, and export all your tickets. You are able to see all their details, so you're always aware of their status.

Fully redesign tickets page
Write comments on your cases

Write comments on your cases

By adding comments to your cases, agents can review and respond to them directly. Additionally, you have access to the whole history of comments and responses in your case in one place.

Attach files to your cases

Attach files to existing cases whenever you need to. You can also download all the files agents share with you.

Attach files to your cases
New post-chat survey

New post-chat survey

Your feedback is crucial to continue improving our portal. Let us know your thoughts and suggestions on the survey!

Myaccount

Ready to activate your eCare account?

Sign-up on our eCare portal to self-manage your accounts and services. Enjoy the simplicity of doing more online:

  • Manage your services
  • Pay your bills
  • Set-up automatic payments
  • Create support requests

REGISTER NOW

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