INTERNET
MOBILE
VOICE
PRICES
As a business, why should I choose this service when I can simply buy the consumer broadband and get great speeds and price?
Flow Business Broadband delivers better value for your money and you also receive small business support to respond quickly to any issues that may arise.
Which broadband plan is right for my business?
It depends on your specific business needs. Get in touch with us so we can provide the best options to support you and your business.
What’s the benefit of choosing broadband that’s specifically designed for businesses?
Flow Business Broadband delivers better value for money for business customers, plus you receive business class support from our dedicated specialists so we can respond quickly to any issues that may arise.
Can I get broadband for my business without having a phone line?
To purchase our broadband service you also need our voice services. However, you’ll get more value for money by choosing our offers which include both broadband and voice.
How do I know I am getting the full speed of my broadband?
Exit all running software. Go to the website http://www.speedtest.net/ and click on the “Flow server.” For the most accurate results ensure the speed test is performed over a wired connection as opposed to a wireless connection.
How do I 'mobilize' my workforce?
Simply choose a business plan that fits your needs and get in touch with us!
Where can I roam?
We have global roaming partners to keep you connected when you travel in the Caribbean, Latin America, Europe and the rest of the world. Get in touch with us to learn more!
What additional mobile services can I get for my small business?
Mobile data-only plans are also available for connectivity on-the-go!
Can I activate multiple roaming plans to cover different countries?
No. Only one roaming plan can be activated per number at a time.
Do I need a smartphone to use the plan?
No, the plan is available for use on all handsets. Customers wishing to use data will require a data-enabled handset.
How do I make it easier to collaborate?
Simplify communication within my small business and immediately improve the way you respond to customers.
How much do I pay for voice features such as voicemail, call waiting, call forwarding etc?
All our call features are free once you have a fixed voice service with Flow Business
Which voice product is right for my business?
It depends on your specific business needs. Get in touch with us so we can provide the best options to support you and your business.
What call forwarding features are available with my Voice service?
Call Forwarding Unconditional – this allows you to forward all calls to a new number. Call Forwarding Busy – this allows you to set a rule to forward calls to a new number when you are already on a call. Call Forwarding No Answer – this allows you to set a rule to forward calls to a new number if you do not answer the call within a pre-set number of rings. Call Forwarding Selective – this allows you to set a rule to forward calls to a new number depending on the incoming caller ID, so that only specific numbers are forwarded.
How can I manage my phone bill?
Our new plans provide greater value with more features at lower prices!
Flow Business and C&W Business remain committed to the continued expansion and improvement of our telecommunications network as we provide our customers with superior products and services.
Therefore, we periodically review and redesign our product offerings to deliver even greater value to our customers. To this end, effective June 1, 2024, Flow Business and C&W Business will be adjusting the rates and allocations of some of its broadband, watch and talk packages.
We understand that any change in pricing may raise questions and we want to provide you with comprehensive information about the update. We have compiled a list of FAQs below which will help you understand this change.
Why are the prices being increased?
The price increase is necessary to accommodate rising costs due to inflation, ongoing investments in network infrastructures and enhancements to our service offering. The adjustment ensures that we can continue to deliver high quality services to meet your business needs effectively.
When will the price increase take effect?
The price increase will take effect on June 1, 2024. You will see the updated pricing reflected on your next billing statement following this date.
How will customers be notified of these changes?
Customers will be notified via email and website updates.
How much will my bill increase by?
The specific increase will vary depending on the services & plans you currently subscribe to. You will receive detailed information outlining the changes in pricing for your specific account on your next bill.
What specific services or plans are affected by the price increase?
The price increase may impact various services and plans. You will receive information outlining any changes relevant to your account.
Is the price increase applicable to all business customers?
The price increase applies to specific services which will be outlined on your next bill.
Will there be any changes or improvements to the services or features offered alongside the price increase?
We continuously invest in upgrading and expanding our network infrastructure, enhancing service quality and introducing innovative features to better serve our customers.
How often do we adjust prices?
We aim to minimize the frequency of such adjustments while ensuring the continued quality and reliability of our services. Price adjustments are made periodically based on changes in market conditions, operational costs and service offerings.
How will the price increase be reflected on my billing statement?
The price increase will be clearly indicated on your next billing statement.
Will I be exempted from the price increase if I am already in contract?
The price increase may be applicable dependent on your contract. This can be discussed with your Account Manager.
Who can I contact if I have further questions about my account?
Customers who have further questions or need assistance can contact our dedicated support team by dialing 1-800-744-0222 or your respective Account Manager .