INTERNET
MOBILE
VOICE
PRICES
Why should I get Flow Business internet plans over other options?
Not only will you receive better value for your money, but we will also provide 24/7 business class support from our dedicated specialists.
Which is the best internet plan for my business?
It depends on your specific business needs. Get in touch with us so we can provide the best options to support you and your business.
Can I get an internet plan for my business without having a phone line?
It depends on the area your business is located. Contact our call center to learn more.
How do I know if I am getting the full speed of my internet plan?
To get that information you need to test your internet speed. Exit all running software, then go to the website http://www.speedtest.net/ and click on the “Flow server.” For the most accurate results ensure the speed test is performed over a wired connection instead of a wireless connection.
Do I have to pay for my modem upgrade?
Yes, modem upgrades come at a cost.
What are the benefits of taking a Business WiFi service?
It’s a secure way of keeping your business connected. With Business WiFi, you and your employees access a private:
-WiFi network which is protected with a password.
-Your customers and visitors access the network separately, via a login method of your choice.
-This way, your data and systems are better protected. You’re in control over WiFi usage.
-You can monitor the usage of your WiFi network – both by you and your employees, but also by your customers and visitors.
-You can use this insight to determine how much bandwidth you allocate to your own private network, and how much bandwidth you provide for your visitors.
-With Business WiFi, you can also check which devices are connected to your network at all times, and access if needed. This gives you more control.
Can I install Wi-Fi Business myself?
Business WiFi is always installed by one of our experienced technicians. By visiting your premises, they can determine how many WiFi access points your business needs. This means we can make sure your WiFi service runs smoothly.
How many access points do you need for an optimal Wi-Fi signal in every corner of your business?
This depends on many factors such as the size of your office, the number of floors, or the location of your modem. Our expert technicians are on hand to determine the WiFi service installation that works for your business.
How many access points do I need?
Wi-Fi must go wherever you want. The range of your Wi-Fi signal can easily be increased with a network expander such as an access point.
Can I roam while abroad?
Yes, we have global roaming partners to keep you connected when you travel in the Caribbean, Latin America, Europe and the rest of the world. Get in touch with us to learn more!
Can I activate multiple roaming plans to cover different countries?
No, you can only activate one roaming plan at a time.
Can I get additional mobile services for my business?
Yes, mobile data-only plans are also available for connectivity on-the-go!
Do I need a smartphone to use the mobile solutions?
Yes, a smartphone is needed for our mobile solutions.
Are these plans prorated?
Yes, plan benefits & billing will be prorated based on the activation day.
Will incoming calls or incoming SMS messages incur a charge?
No. Incoming calls and text messages are FREE.
How are the minutes charged?
All minutes will be charged on a per-second basis.
Do I have to pay for voice features such as voicemail, call waiting, or call forwarding?
No, all our call features are free once you sign up for one of our fixed-voice solutions.
What is the best voice solution for my business?
It depends on your specific business needs. Get in touch with us so we can provide the best options to support you and your business.
What call-forwarding features are available with my voice solution?
All of our voice solutions include the following features:
Call Forwarding Unconditional: This feature allows you to forward all calls to a new number.
Call Forwarding Busy: This feature allows you to set a rule to forward calls to a new number when you are already on a call.
Call Forwarding No Answer: This feature allows you to set a rule to forward calls to a new number if you do not answer the call within a pre-set number of rings.
Call Forwarding Selective: This feature allows you to set a rule to forward calls to a new number depending on the incoming caller ID, so that only specific numbers are forwarded.
How can I manage my phone bill?
You can manage your phone bill with our advanced eCare Portal.
Flow Business remains committed to the continued expansion and improvement of our telecommunications network as we provide our customers with superior products and services.
Therefore, we periodically review and redesign our product offerings to deliver even greater value to our customers. To this end, effective June 1, 2024, Flow Business will be adjusting the rates and allocations of some of its broadband, watch and talk packages.
We understand that any change in pricing may raise questions and we want to provide you with comprehensive information about the update. We have compiled a list of FAQs below which will help you understand this change.
Why are the prices being increased?
The price increase is necessary to accommodate rising costs due to inflation, ongoing investments in network infrastructures and enhancements to our service offering. The adjustment ensures that we can continue to deliver high quality services to meet your business needs effectively.
When will the price increase take effect?
The price increase will take effect on June 1, 2024. You will see the updated pricing reflected on your next billing statement following this date.
How will customers be notified of these changes?
Customers will be notified via email and website updates.
How much will my bill increase by?
The specific increase will vary depending on the services & plans you currently subscribe to. You will receive detailed information outlining the changes in pricing for your specific account on your next bill.
What specific services or plans are affected by the price increase?
The price increase may impact various services and plans. You will receive information outlining any changes relevant to your account.
Is the price increase applicable to all business customers?
The price increase applies to specific services which will be outlined on your next bill.
Will there be any changes or improvements to the services or features offered alongside the price increase?
We continuously invest in upgrading and expanding our network infrastructure, enhancing service quality and introducing innovative features to better serve our customers.
How often do we adjust prices?
We aim to minimize the frequency of such adjustments while ensuring the continued quality and reliability of our services. Price adjustments are made periodically based on changes in market conditions, operational costs and service offerings.
How will the price increase be reflected on my billing statement?
The price increase will be clearly indicated on your next billing statement.
Will I be exempted from the price increase if I am already in contract?
The price increase may be applicable dependent on your contract. This can be discussed with your Account Manager.
