PAYMENT AND INVOICES
MOBILE GENERAL
BUSINESS MOBILE COMPANY
I have an automated payment at my bank, yet the payments are not being settled against my Flow Business invoices.
Please visit or contact the Flow Business Store.
How can I receive my invoices through e-mail?
By creating miKuenta account and checking of the option to receive invoices via e-mail.
Why am I being charged USD 5 on my invoices?
If you are still receiving your invoices through the conventional postal office, an additional USD 5 will be charged to your account. If you don't want to pay for the additional invoice charge, you can sign up for miKuenta and you will receive your invoices through e-mail with no additional charges added. Signing up for miKuenta is free of charge and you can do it by clicking here: https://miflow.cw/login
How can I check my account invoice(s) or usage details of my account(s)?
You can check your invoices for up to 10 months and also the usage details of your accounts through miFlow. Only registered accounts can be visible in this application. To register your accounts of your Business (in case not done yet), please use this link: https://www.miuts.cw/miuts/register-business
How can I check the outstanding balance of my account(s)?
To check your outstanding balances of your accounts, you can click on the following link:
- https://www.miuts.cw/outstanding
- https://outstanding.uts.cw/
Please, have your account number at hand so you can fill this in and get the information.
My mobile device does not work, what can I do?
Please visit the Flow Business Bonaire Store with your device and they will assist your further.
I have a data plan or a bundle with data, but I cannot use my data.
There can be several reasons for this. The most common reasons are:
1. APN is not set or not correct in your device: please check if your APN settings on your device are correct. APN should be "Premium".
2. You have a prepaid bundle and used all your data in your bundle: please check if your data has all been consumed through the miUTS app (downloadable via Google Play or Apple Store).
If you have checked all the above and none of them were the issue, please contact your account manager.
SUBSCRIBER
Can I make changes to my Business Mobile Company bundle during the contract period?
By entering the Business Mobile Company contract, the company will become the account holder and owner of the numbers and the SIM cards with accompanying mobile numbers that are subscribed under that Business Mobile Company contract. Based on this, only the contact person of the Business Mobile Company contract can request changes to be made to any number in that particular Business Mobile Company contract.
SUBSCRIBER
I have a Business Mobile Company Bundle with Data, but I cannot use my data.
There can be several reasons for this. The most common reasons are:
1. APN is not set or not correct in your device: please check if your APN settings on your device are correct. APN should be "Premium".
2. You have a prepaid bundle and used all your data in your bundle: please check if your data has all been consumed through the miUTS app (downloadable via Google Play or Apple Store).
If you have checked all the above and none of them were the issue, please contact your account manager.
SUBSCRIBER
As a Business Mobile Company user, can I add data to my Business Mobile Company Bundle when I run out of data before the end of the month?
As a Business Mobile Company user you can add additional data through DataSnacks while waiting for your new monthly grants on the 1st of the month. See our DataSnacks section for more info on DataSnacks bundles.
SUBSCRIBER
As a Business Mobile Company user, how can I check the balances of my Business Mobile Company bundle?
Business Mobile Company users can check their balances by sending CHCO INFO via SMS to phone number 3434. If you still have CHCO3.0 you can check your DataSnack balance through CHCO VAL via SMS to phone number 3434. Additionally, you can also check your balances through the miUTS app which is downloadable through Google Play Store and Apple Store.
ACCOUNT OWNER
Why has my Business Mobile Company account been disconnected?
If your payments are not received by Flow Business by the due date of your invoice, your service will be disconnected. This means that all subscribers under the Chippie Company contract will be disconnected.
Reconnection of the service is only possible after the outstanding amount has been paid in full by the company. In this case, the reconnection fee, as indicated in our Service Agreement for Mobile Voice and Data Products & Services, is applicable and will be added to your next invoice.
In order to avoid disconnection of your Business Mobile Company service, we would like to remind you to always pay your invoices before the payment due date mentioned on your invoice.
ACCOUNT OWNER
Why am I being charged a Reconnection fee on my Business Mobile Company account?
A reconnection fee is applicable if such is the case that your payments are not received by Flow Business by the due date of your invoice. In this case, your service will be disconnected.
Reconnection of the service is only possible after the outstanding amount has been paid in full. In this case, the reconnection fee, as indicated in our Service Agreement for Mobile Voice and Data Products & Services, is applicable and will be added to your next invoice.
In order to avoid disconnection of your Business Mobile Company service, we would like to remind you to always pay your invoices before the payment due date mentioned on your invoice. The reconnection fees for Business Mobile Company accounts are indicated on your Business Company contract.
ACCOUNT OWNER
What is the minimum amount of subscribers I must have to be eligible?
To apply for a Business Mobile Company, a minimum 5 subscribers is needed.