Skip to main content

Understanding your bill shouldn't be complicated. That's why we’ve upgraded your bill format to make it clearer and easier for you to understand.

  • Account and Bill Invoice Number: If paying your bill by post, please include payment slip from the bottom of the bill or write the account/invoice number on the back of the cheque.
  • Bill Date: Your bill will include charges up to and including this date.
  • Primary Phone Number: This is the first number (mobile, fixed line or broadband) listed on the account for which you are being billed.
  • Total Bill: The total amount to be paid for the period including any outstanding payments from previous bills.
  • Usage Charges: If you have a mobile, fixed line, broadband or TV service, they will all be shown here.
  • Account Charges: Details of other charges can be found in the summary of the later pages of your bill (e.g. connection charges, handset charges, late payment fees).
  • Discounts: These are your savings for the month, for example, if you received a promotional offer.
  • Outstanding Charges: If you did not pay your previous bill balance in full, an outstanding balance will be brought forward.
  • Service or Advertising Announcements: This is where we will sometimes share with you service-related announcements or promotional offers.
  • Bill Due Date: This is when your bill needs to be paid. Late payments may result in disconnection.

NEED TECHNICAL SUPPORT? CALL OUR EXPERTS.

1‑800‑744‑0222

LET'S CONNECT.

Our business specialists are ready to help you
choose the best options for your business.

GET STARTED